Question 1

What types of drainage problems do you deal with?

Accepted Answer

We handle all sorts of drainage issues across Newcastle and the surrounding areas. From simple blocked sinks and toilets right through to more complex problems like collapsed drains and issues with septic tanks in rural locations. Whether it's a blocked drain in your home, a leak in your business premises, or you need a CCTV drain survey to check the condition of your drains, we’ve got you covered. We’re used to dealing with everything from fatbergs in city centre drains to storm damage and agricultural drainage problems out in Northumberland.

Question 2

How quickly can you get to me in an emergency?

Accepted Answer

We understand that drainage emergencies can happen at any time, day or night. We’re based within 30 miles of Newcastle and aim to be with you within 90 minutes on average. Being local means we can respond quickly to homes and businesses in Newcastle, Gateshead, Sunderland, Durham and further afield. Give us a call any time, 24/7, and we’ll get a drainage expert to you as fast as we possibly can.

Question 3

How much will it cost to unblock my drain?

Accepted Answer

We believe in transparent and fair pricing. We offer free, no-obligation quotes, and we have a fixed pricing structure so there are no surprises, even if you need us at 3 AM. For standard drain unblocking, prices start from £75. We also have a price promise guarantee – we’ll beat any legitimate local quote by 10%, or if we can't fix your drain problem, the service is free. We want to give you peace of mind knowing what the cost will be upfront.

Question 4

Do you charge a callout fee?

Accepted Answer

No, we don’t charge any callout fees. We provide free, no-obligation quotes. We’ll discuss your drainage issue, give you a clear price, and only proceed if you’re happy. You only pay for the work we actually do to solve your drainage problem.

Question 5

What is a CCTV drain survey and why might I need one?

Accepted Answer

A CCTV drain survey involves using a specialised camera to inspect the inside of your drains. It’s a really useful way to diagnose drain problems accurately without any unnecessary digging or disruption. You might need a CCTV survey if you’re buying a new property in Newcastle and want to check for hidden drain issues, if you’re experiencing recurring blockages, or if you suspect damage to your drains. For just £49.95 + VAT, it can help identify problems like collapsed pipes, root ingress from trees common in the area, or other damage that could be causing issues.

Question 6

What is high-pressure water jetting and when do you use it?

Accepted Answer

High-pressure water jetting is a really effective way to clear stubborn blockages in drains. We use powerful jets of water to blast away things like grease, fat, silt, and debris that can build up over time and cause blockages. It’s particularly useful for commercial drains in places like restaurants and factories around Newcastle, and also for tackling things like sand and seaweed build-up in coastal areas or agricultural waste in rural drains. It’s a fast and efficient way to get your drains flowing freely again.

Question 7

Are you insured and qualified?

Accepted Answer

Yes, absolutely. We are a professional and reputable drainage company. We are SafeContractor approved and CSCS-certified, so you can be confident that we operate to high safety standards. Our drainage experts are fully trained and experienced, and we have full public liability insurance. We take our work and customer service very seriously, and always aim to provide a reliable and trustworthy service.

Question 8

Do you offer any discounts?

Accepted Answer

Yes, we do. As a community-focused company serving Newcastle and Northumberland, we offer discounted rates for pensioners, veterans, and vulnerable households. We believe in looking after our local community and making our services as accessible as possible. Please just mention this when you call to enquire.

Question 9

What areas do you cover?

Accepted Answer

We are based within 30 miles of Newcastle upon Tyne and cover a wide area including: Newcastle upon Tyne, Gateshead, Sunderland, Durham, Morpeth, North Shields, Hexham, Cramlington, Whitley Bay, Chester-le-Street, and rural Northumberland. If you're in or around these areas, we can help with your drainage needs. Don't hesitate to call us to check if we cover your specific location.

Question 10

Why should I choose Ünblock Any Drain?

Accepted Answer

We believe we’re Newcastle’s trusted local drainage experts for a few key reasons. We’re a family-owned business with over 15 years of experience serving Tyneside, Northumberland, and County Durham. We offer a rapid response, aiming to be with you in under 90 minutes. We have a strong reputation built on 5-star customer reviews across the region. We’re committed to fair and transparent pricing, with no callout fees and a price promise. And importantly, we’re local people who understand the specific drainage challenges in the Northeast, from the weather to the types of properties in the area. We’re focused on providing a fast, friendly, and fix-first service to get your drainage problems sorted quickly and efficiently.

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